Help and contact

How your enquiry works

Submit product links or images, quantities and a destination. We check sourcing and shipping feasibility for each request; acceptance is not guaranteed.

Open a request in My requests and check your current tasks. Reply to the relevant task to supply requested information; a general message does not complete it.

Initial estimates show known amounts and costs still to be confirmed. You can continue, request changes or pause. This advances the enquiry only, not a purchase order. Payments and purchasing are not currently available.

Sign-in and account issues

Your first email verification creates your account; no password is needed. Check your email address and spam folder if a code does not arrive, then retry after the countdown. Do not share verification codes.

Email changes, loss of email access, and account closure require manual verification by the operator. Registering another email does not transfer existing requests.

Contact NetBear

For an existing request, leave a message in its conversation. For account issues, describe the issue and include a request number if available. Do not send passwords, verification codes or identity document images.

For sign-in problems or account assistance, contact: support@netbear.com