Sourcing enquiriesPrivacy and your information
This notice applies to the NetBear sourcing enquiry website. Updated 11 November 2026.
Information we collect and why
NetBear uses your email for sign-in and service notifications. Contact details, destinations, product information, images, messages and estimate feedback are used to handle sourcing enquiries. Optional details, such as your company and other contact methods, are voluntary. Missing required information may prevent saving, submitting or assessing a request. Do not upload identity documents, payment information or sensitive personal information unrelated to your enquiry.
Accounts and browser storage
When human verification is enabled, sign-in uses Cloudflare Turnstile, which processes necessary browser and network signals to identify automated requests. The website uses a necessary sign-in cookie to maintain your session and browser storage for your language preference. Sessions last seven days and are invalidated when you sign out. Access and security records are also processed, including network identifiers used to limit verification-code requests.
Who processes information
NetBear operations can access submitted information needed to handle your enquiry. Cloudflare provides hosting, storage, email and security services. Messages sent to support are forwarded to the email service used by the operator. Relevant product, quantity and destination information may be shared with suppliers or logistics providers to assess feasibility. Service providers may process data outside your location.
Retention and deletion
Mail diagnostics and abuse-prevention records are retained for up to 30 days (excluding backups). Account and enquiry records support follow-up, history and related issues; pausing or cancelling an enquiry does not automatically delete them. Unattached temporary images are eligible for scheduled cleanup after 48 hours, and business backups use a seven-day retention cycle. You can request account closure or deletion. We verify your identity, assess any information that still needs to be retained, and communicate the outcome.
Access, correction and contact
View your information in My account and My requests. For corrections, export, deletion or privacy questions, email support@netbear.com with your request and an enquiry number if available. Do not send passwords or verification codes. We may verify your identity through your sign-in email.